Effective Date: 17 October 2026
Claban Infotech provides digital services, including software development, website development, digital marketing, SEO, advertising campaign management, design, hosting assistance and related professional work. Because these services can involve immediate allocation of staff time, planning, setup, development and third-party costs, our general policy is that payments are non-refundable once work has started, subject to the terms below and any rights that cannot be excluded under applicable law.
3.1 When Payments Are Generally Non-Refundable
Once project work has commenced, including discovery, planning, research, design, development, configuration, campaign setup or other agreed work.
For work already completed, delivered, approved or made available to the client.
For digital marketing or advertising management services where account audits, campaign setup, creatives, optimisation or other service work has begun.
For domain names, hosting, SSL certificates, software licences, plugins, subscriptions, stock assets or other third-party services purchased, activated or committed for the client, where the relevant provider does not allow a refund.
Where a client changes their mind, delays the project, fails to provide required content or access, or does not use a service after it has been supplied.
3.2 Before Work Starts
If you request cancellation before any work has started and before any non-refundable third-party cost or commitment has been incurred, please contact us at info@claban.in. Any refund, cancellation charge or adjustment will be assessed against the proposal, invoice, work status and applicable law. A refund is not automatic unless confirmed by us in writing or required by law.
3.3 Duplicate Payments and Service Issues
If you believe you made a duplicate payment or were charged incorrectly, contact us with the invoice number, payment reference, date and amount. We will investigate and, where a duplicate or erroneous charge is verified, arrange an appropriate correction or refund. If you believe an agreed deliverable is materially incomplete or defective, notify us in writing with details so we can review the issue and, where appropriate under the agreement, attempt to correct it.
3.4 Advertising Spend and Third-Party Charges
Advertising budgets paid directly to platforms, and third-party fees for domains, hosting, software, licences or subscriptions, are subject to the relevant provider's terms. Claban Infotech cannot promise that a third party will refund these amounts. Where we pay a third-party charge on your behalf, we will explain any known non-refundable commitment before purchase where reasonably practicable.
3.5 How to Raise a Request
Email info@claban.in with the subject line “Payment or Refund Review” and include your name, business name, invoice or project reference, payment details and a clear explanation of the issue. We aim to acknowledge requests within 5 business days. This acknowledgement period is not a guarantee of refund approval or final resolution within that period.
Important: This policy does not remove any consumer or other statutory rights that cannot lawfully be waived or restricted under applicable Indian law. Where a mandatory legal requirement conflicts with this policy, the legal requirement will prevail.
